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Executive/senior Executive, Course Administration
2 weeks ago
COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality.
The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing.We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff.
No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.RESPONSIBILITIES
- This position is for SMU Academy (SMUA).
- Handle the transfer or withdrawal of participants in the system and keep all relevant stakeholders updated.
- Use RapidSMS to inform participants of any lastminute course updates swiftly.
- Contribute to the continuous enhancement of our course administration processes.
- Assist with the running of Academy courses, with flexible compensation for any afterhours work, typically 2 to 4 times a year.
QUALIFICATIONS
- Degree with at least 2 years of relevant work experience.
- Excellent written and verbal communication abilities.
- Strong organizational and timemanagement skills with a high attention to detail.
- A proactive, customerservice oriented mindset.
- Selfdriven, adaptable, and resourceful in navigating changes.
- A keen interest in process improvement and efficiency.
- Experience with Microsoft Power BI for generating data dashboards is a plus.
- Experience in using Zendesk will be advantageous.
OTHER INFORMATION
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