Field Engineer

2 weeks ago


Singapur, Singapore X-TRA COMMUNICATION PTE. LTD. Full time

Roles & Responsibilities

  • Responsibilities:
    • Provide maintenance support to clients to meet SLA commitments and requirements
    • Attend to incident calls and allocate calls from Helpdesk Team
    • Update Helpdesk Team daily and follow Standard Operating Procedures
    • Diagnose, troubleshoot, and resolve network configuration issues
    • Administer and maintain Network Based Environment as per client's needs
    • Offer onsite and remote infrastructure support and configuration
    • Ensure prompt follow-up to ensure client satisfaction
    • Replace faulty equipment
    • Update service reports and documentations
    • Handle adhoc assignments as required

Requirements:

  • Degree in Engineering, Computer Science, or similar field
  • Candidates with Cisco Certified Network Associate (CCNA) certification preferred
  • Minimum 1 year experience
  • Previous experience as a field engineer or similar role advantageous
  • Well-versed in technical aspects of field projects and equipment
  • Understanding of safety guidelines
  • Outstanding communication and problem-solving skills
  • Ability to work after office hours, weekends, and holidays

Tell employers what skills you have

  • Troubleshooting
  • Hardware
  • Asset Integrity
  • Electrical
  • Administration
  • Reliability
  • Compliance
  • Attention to Detail
  • Networking
  • Communication Skills
  • Customer Satisfaction
  • Team Player
  • Commissioning
  • Service Delivery
  • Infrastructure Support
  • Technical Support

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