Field DevOps Engineer

4 weeks ago

Singapur, Singapore NodeFlair Full time

We're looking for Field DevOps Engineer

Company Overview:
Our client is a prominent platform specializing in cloud monitoring and analytics tailored for contemporary applications. Through our platform, we integrate data from servers, containers, databases, and third-party services, offering a comprehensive perspective on an organization's infrastructure and applications.

 Job Overview:
In the role of Field DevOps Engineer, your primary responsibility will involve collaborating closely with both our internal clients and external DevOps teams. Your goal will be to assist them in adopting and seamlessly integrating our platform into their current infrastructure. This position demands a high level of technical expertise and a customer-centric approach, necessitating a profound grasp of DevOps principles, effective communication abilities, and adept problem-solving skills.

Key Responsibilities:

  • Collaborate directly with clients to grasp their infrastructure and application requirements, offering expert advice on optimizing platform utilization.
  • Create and execute strategies for integrating with clients' current systems and tools.
  • Identify, troubleshoot, and resolve technical issues faced by customers, which may include addressing challenges during onboarding and integration processes
  • Work closely with sales, support, and product teams to enhance the customer experience and drive product improvements.
  • Deliver technical expertise and training sessions to customers regarding the platform's functionalities and features.
  • Remain current with industry trends and best practices in DevOps and cloud monitoring to consistently enhance our product and customer solutions.

Qualifications:

  • A bachelor's degree in Computer Science, Engineering, or a related field is required.
  • 3+ years of experience in a customer-facing technical role, preferably as a DevOps Engineer or Solutions Engineer.
  • Solid grasp of DevOps principles and hands-on experience with tools like Docker, Kubernetes, and Terraform.
  • Experience with cloud platforms such as AWS, Azure, or GCP.
  • Outstanding communication and interpersonal abilities, capable of articulating technical concepts effectively to non-technical individuals.
  • Demonstrated ability in problem-solving and troubleshooting.
  • Proficiency in working independently and handling multiple projects concurrently.

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