Senior Production Support Analyst

2 weeks ago


Central Singapore PERSOLKELLY Full time

PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394

R Jyothi Chandrakanth Kamath)

About our client:

Our client is reputed Bank.

Working hours:
Monday - Friday (8.30AM to 6.00PM / 9.00AM to 6.30PM)


Salary :
Up to S$ 13000/month.


Duration: 12 months contract

Working locations:
Central.


About the Client

Our client is one of the reputed MNC firms in Singapore
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Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format
:

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Developing custom BI reports:

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Create and generate Linux scripts based on the client requirements:

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Support day-to-day functional and business technology support including incident and problem management, root cause analysis
:

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Expected to drive improvements through influence and strong relationships with managers in other teams
:

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Correlate events across multiple systems to proactively surface and resolve deep, underlying issues:

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Provide after office hours' standby support and for emergency recoveries, including managing major incident of critical services
:

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Developing customer-facing support documentation, when appropriate, to summarize common support issues
:

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Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Skills/Requirement

Must have Skills:

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5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation
:

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Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
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Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting:

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Working knowledge of Java Scripts, WebLogic, JBOSS, API's:

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Excellent troubleshooting skills:

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Networking infrastructure
Proxies, Load balancers, Firewalls, SSL:-
Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters:

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Working Knowledge on Directory
LDAP and AD Databases SQL, Oracle and Reporting BI Publisher:-
Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing:

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Demonstrable collaboration and teamwork skills:

- **Ability to be a good listener; identifying key information in order to reproduce a customer's problem remotely

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