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Freight Manager
2 weeks ago
Responsibilities:
- Lead the Customer Service and Operations team
- Strong operational knowledge within the Freight Forwarding covering road, sea and air transport
- Design Key performance indicators (KPIs) to maintain and maintain team productivity and service quality
- Coordinate with the Customer Service and Sales teams on the standard operating procedures
- Ensure compliance with the standard operating procedure
- Review & analyse operational capacity to maintain high quality service
- Progressively review working process & implement reengineering process upon consultation
- Ensure proper and timely billing/closing of all job files
- Conduct hiring, team evaluations and training to build and maintain a highquality operations team
- Plan and monitor team performance including give coaching and counselling
- Plan and monitor team development together with management team
Requirements:
- Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
- Minimum 5 years of relevant working experience in air freight
- Possess good analytical, communication, ability to multitask and interpersonal skills
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