Customer Fulfilment Officer

2 weeks ago


Singapore ALEX FULFILMENT SERVICES PTE. LTD. Full time

1.

To assist the Head of Operations in stakeholder and customer management, including
:

  • To handle customer service for warehousing and transport operations.
  • To highlight, troubleshoot and resolve any service issues and customer complaints as well as requests in a timely manner.
  • To investigate failures and produce incident reports.
  • To develop relationships that create trust and partnerships to drive ongoing engagement with stakeholders.
  • To promote Strategic Service Excellence and facilitate client relationship management plans through longterm partnerships.
  • To develop customer relationships through analysis of customer data.
  • To train new staff in service excellence.

2.

To assist the Head of Operations in Business Administration Operations, including:
i.
To ensure timely and accurate billing on weekly and monthly basis


  • To produce reports for management
  • To participate in quality assurance projects
  • To implement the approved Risk Mitigation Plan
  • To conduct regular audits to ensure compliance with operational SOPs, GDP/GDPMDS, ensure proper housekeeping and safe work practices in accordance with bizSAFE and any other regulations that may apply.
  • To manage Crossdock Handling and assist the Head of Operations in training of crossdockers and ensure sorting of items and pickandpack are completed in accordance with customer requirements and SOP.
  • To be the 2nd checker for Cargo despatch.
  • To route qualified opportunities to the appropriate sales personnel for further development and closure.
  • To assist with drafting sales presentations, reference material, and other documents as required.
  • To be part of the team responsible for maintaining quality standards.
  • To carry out any other duties as assigned, including adhoc deployment for projects.


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