Customer Fulfilment Officer
2 weeks ago
1.
To assist the Head of Operations in stakeholder and customer management, including:
- To handle customer service for warehousing and transport operations.
- To highlight, troubleshoot and resolve any service issues and customer complaints as well as requests in a timely manner.
- To investigate failures and produce incident reports.
- To develop relationships that create trust and partnerships to drive ongoing engagement with stakeholders.
- To promote Strategic Service Excellence and facilitate client relationship management plans through longterm partnerships.
- To develop customer relationships through analysis of customer data.
- To train new staff in service excellence.
2.
To assist the Head of Operations in Business Administration Operations, including:
i.
To ensure timely and accurate billing on weekly and monthly basis
- To produce reports for management
- To participate in quality assurance projects
- To implement the approved Risk Mitigation Plan
- To conduct regular audits to ensure compliance with operational SOPs, GDP/GDPMDS, ensure proper housekeeping and safe work practices in accordance with bizSAFE and any other regulations that may apply.
- To manage Crossdock Handling and assist the Head of Operations in training of crossdockers and ensure sorting of items and pickandpack are completed in accordance with customer requirements and SOP.
- To be the 2nd checker for Cargo despatch.
- To route qualified opportunities to the appropriate sales personnel for further development and closure.
- To assist with drafting sales presentations, reference material, and other documents as required.
- To be part of the team responsible for maintaining quality standards.
- To carry out any other duties as assigned, including adhoc deployment for projects.
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