IT Support Specialist

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry.

With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

At WS Audiology, our Information Technology function is ever evolving and transforming, to enable us to be the best in providing better and faster IT services.

As we continue to grow and build our operations, we are looking for an IT Support Specialist to work onsite in our Singapore office.

Reporting back to our IT Operations Lead, you will be responsible to provide technical support to our users both remotely and onsite.

• Resolve IT queries via ticketing system or inperson for clients and personnel.
• Independently handle standard tickets and assist in difficult situations with supervision.
• Collaborate with global IT teams for ticket resolution within SLAs.
• Provide technical support for hardware, software, network systems, and peripheral devices including printers and O365related issues.
• Administer user accounts, computers, network resources, and security groups in Active Directory.
• Prepare, replace, and dispose of new computers. Support cell phones and wireless modems.
• Provide input on IT purchasing and work with external vendors. Conduct IT asset audits quarterly.
• Continuously improve processes and identify opportunities for efficiency gains and service expansion.

• Bachelor's degree in information technology / computer engineering or related discipline.
• Minimum 3 5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure.
• Proficient in Windows 10 and 7, Office 365 including installation and troubleshooting.
• General understanding of commonly used IT technologies including PC support and mobile devices
• Certified in ITIL will be preferred Performance and personal competencies.

• A peopleoriented person who is always looking for solutions and bringing quality improvements, with a "cando" attitude.
• Excellent communication, interpersonal and intercultural skills working with users and teams with teamwork spirit.
• Display strong communication and stakeholder management skills to work with people across all levels and seniority.
• A creative and innovative individual to drive and bring new ideas to the team with problem solving and out of box thinking skills.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

• WS Audiology is an equalopportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._