IT Support Engineer

2 weeks ago


Singapore MOTIVE FORCE SPORTS PRODUCTS (SINGAPORE) PTE. LTD. Full time

About the Role


The SEA IT team is looking for a capable and hands-on IT Support Engineer experienced with software and hardware support for retail stores & office operation.

Our team is dedicated to develop solutions for the retail business and offering daily support for the business and this is an outstanding opportunity to join a focused team and work collaboratively with other stakeholders to make a significant impact to the business & operation.


  • Act as single point of contact for service manager, operations manager or business and other IT teams for any kind of technical terms for both store & office operation
  • Assisting in site and store opening preparation including installation, configuration, staging of equipment and maintenance of retail-specific hardware and software system such as POS terminals, barcode scanners, cash registers, payment gateways etc
  • Collaborate with vendors and internal team to implement and integrate retail systems including inventory management, loyalty programs and CRM systems
  • Support and maintain networking infrastructure, including switchers, routers, and wireless access points etc
  • Good experience in supporting window and peripheral devices such as printers, scanners, and payment devices
  • Experience for database operation, programming language and excellent debugging skill (MySQL or oracle)
  • Coordinate with vendors to resolve equipment or software issues
  • Provide support for critical retail issues during normal work hours and after-hours, as needed
  • Adhere to industry-specific security standards and compliance regulations for retail systems

Key Qualification & Skills

  • Bachelor, Higher NITEC or Diploma in Computer Science/Information Technology (ICT Systems, Services & Support) or equivalent
  • Minimum 5 years of ITrelated work experience, preferably has experience working in retail industry
  • Knowledge & experience working for Retail POS (Point of Sales) systems, hardware and DRP (Distribution Requirements Planning) system
  • Results oriented, strong analytical and problemsolving skills with the ability to troubleshoot and resolve technical issues in a timesensitive retail environment
  • Good communication and interpersonal skills, with the ability to effectively collaborate with stakeholders and endusers
  • Eager to learn and stay updated on new retail technologies and industry trends

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