Enterprise Technical Support

2 weeks ago


Jurong, Singapore M1 Limited Full time

Job ID:

1652

Job Type:

Full Time

Job Classification:

Non Executive

Department:

Customer Service

Function:

Customer Service

Location:

Jurong, Singapore

Years of Experience:

2

Job Responsibilities/Requirements:

Responsibilities:

  • Provide 24 X 7 technical assistance via phone,
  • Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, colocation and other ISP related products and services
  • Coordinate with other departments and handle internal escalations
  • Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
  • Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
  • Provide afterhours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
  • Coordinate with other departments for basic troubleshooting support
  • Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
  • Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously

Job Requirements:

  • Degree/Diploma or equivalent with NOC experience
  • Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
  • Preferably with CCNA certification or other network certifications
  • Customer oriented, motivated and driven to explore new ways of doing things
  • Team worker with good interpersonal, communication and writing skills
  • Able to work within constraints and meet service levels
  • Willing to accept new challenges and responsibilities
  • Highly motivated with initiative
  • Willing to work on rotating shift, inclusive of weekends and public holidays
  • Customer focused attitude with ability to explain technical information to nontechnical people with compassion
  • Outstanding communication skills in English, both written and verbal
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