Professional Services Consultant
2 weeks ago
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It's been a journey of disruption that has yielded the best of our values.We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.
Job Description:
Your Career
As a Professional Services Consultant, you'll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff.
And while experience on the company's platform is desired, even more important is having a solid foundation in networking and security technologies.
In fact, extensive experience with a competitor's technology can play to your advantage.Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant.
And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.
We expect office-based employees to be in the office four days per week, with one day working from where they choose.
We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally.
These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive.
Like so many companies, we are working through the details and things could change.but in general if a role is deemed office-based we want our teams to be together four days per week.
Your Impact
- Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
- Operate as a 5G Specialist for the APAC region
- Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality
- Provide after hours and weekend oncall support as needed to support maintenance activities
- Analyze logs and events from the solution to perform initial troubleshooting and issue identification
- Work with our Technical Assistance Center to troubleshoot and diagnose support cases
- Maintain the Company's solution and provide mentorship on code upgrades and best practices
- Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
- Travel to customer site deploying our solutions as outlined by the unique Statement of Work
Qualifications:
Your Experience
- Experience with network, security solutions, and technologies leading security solutions in large environments
- Solid experience with 5G, Telco and RAN
- Experience with installation, configuration and operation of highend firewall appliances, ideally with Palo Alto Networks products
- Possess one of more of the following industry certifications
- CISSP, CCNA, CNSE, JNCIE-SEC, CCSE, CCSM, PCNSE
- Effectively handle multiple projects and work calmly under pressure
- An excellent writer, with strong verbal social skills, with demonstrated ability to communicate to senior leaders, technical peers, and nontechnical partners
- Ability to work with the customers security & network teams to build confidence across the business units impacted by the change with the addition Palo Alto Networks
- Bachelor's degree or equivalent military experience required
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.
But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, w-
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