Head, Managed Services

2 weeks ago

Singapore ST Engineering Group Full time

Head, Managed Services:

Date:3 Jul 2023

Location:
Singapore, SG

Company:
ST Engineering Group

Job Req ID: 11484

Responsibilities

  • Responsible for management and delivery of the ITOSM practice/ function, including 24x7 Ops and Service Desk for customers in Singapore and overseas
  • Provide leadership and guidance to both the internal team and bridging partners to deliver bestinclass services to all stakeholders
  • Manage the entire IT Infra lifecycle from design, build, maintain to retire and transformation
  • Responsible for optimum ITOSM practice functions across the ITeS Services lifecycle
  • Compute, Storage, Networks, ITSM, BCP/ DR across Public, Private and Hybrid Cloud environments as well as CII
  • Responsible for Project Planning, Execution, Management, IT Financial Forecasting, Planning & Cost Management
  • Exceptionally strong technical background in ITSM, Networks, Systems, DC and Cloud infra and solutions
  • Good communication and problem solving skills
  • Great organizational, collaboration and planning skills.

Program Leadership (60%)

  • Overall Lead for delivery of the ITOSM (IT Operations and Service Management) Initiatives for STE-MSS's Tech transformation program, including maintaining oversight of all workstreams and maintain direction and appropriate pace;
  • Lead the ITOSM teams to develop and execute a plan for STE-MSS to deliver to the objectives of the transformation program;
  • Enable and facilitate the detailed design of change initiatives in line with organisational design principles;
  • Lead and facilitate the design and implementation of approved workstreams;
  • Ensure transfer of knowledge and ownership from the program to the rest of the GTO organisation;
  • Ensure external perspective in change management and business design is considered and, where appropriate, adopted
  • Manage conflicting priorities and interdependencies of the program and other organisational priorities and advising on the course of action as appropriate;
  • Manage organisational risks in respect of the transformation program

Strategic Planning and Alignment (20%)

  • Identify strategic enterprisewide STE-MSS initiatives aimed at driving consistency, efficiency and alignment across the Technology teams within STE-MSS;
  • Define implementation roadmap for strategic technology initiatives with identification of near term and long term goals/ benefits.
  • Review and identify continuous improvement opportunities within STE-MSS harnessing best practices, industry leading framework as well as leading innovative tools and technologies in making us a highly effective and qualitydriven delivery team

Stakeholder Management (20%)

  • Build relationship and networks with senior stakeholders across the STE-MSS organisation and our customers, providing support to the business segment, facilitating sessions where appropriate;
  • Partner with key teams across the organisation to identify key transformation levers and deliver the change
  • Ensure engagement with senior leads is maintained for the duration of the program and deals professionally and diplomatically with any issues, concerns and sensitivities;
  • Proactively seek opportunities for establishing, building and maintaining successful relationships with partners, stakeholders and agencies in order to identify opportunities to deliver efficiencies and innovation to the organisation

Requirements:

  • Bachelor's Degree/ Master's degree in IT, computer engineering or related field or equivalent experience
  • At least 1215 years' work experience in large and complex organisations preferably in the area of ITOSM with at least 5 years in a leadership/ management role.
  • Those with relevant experience in the area of technology strategy and transformation for large scale Government, FSI, SI organisations will be preferred.
  • A proven, successful track record of managing IT strategic planning and delivery, organisational change management, redesign and/ or transformation
  • Determined, resourceful and adaptable individual with ability to thrive in ambiguity
  • Good understanding of the Government sector and products, existing relationships and credibility, wider government priorities/ legislation in the region and the changing social and economic context of the business
  • Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.

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