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Global Sales Process Lead, Smb Sales Gtm

3 months ago

Singapore TikTok Full time
Responsibilities

Overview:

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Austin, London, Paris, Berlin, Dublin, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About the Team

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and engage with new and existing customers.

From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.


The Global Sales Process Lead will be a key leader in driving the global sales process strategy, with a focus on enabling sales teams to drive revenue growth through optimized processes and systems.

This role will work closely with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business segments.


Responsibilities:

  • Sales process and workflow strategy: responsible for researching market intelligence & competitor insights, driving sales and process efficiency and optimizations, proactively collaborating with partner teams.
  • Process: responsible for standardizing and continuously optimizing the internal sales process to enhance efficiency and user experience. Business requirements documentation (BRD) related to system and tooling requirements.
  • Leadership: lead and coach a team of specialists in operations and sales process design. Provide guidance, coaching and direction to ensure projects are delivered ontime, within scope and budget, while maintaining a high level of quality.
  • Embody our

Leadership Principles:

including being mission and vision driven, leveraging collective wisdom, leading by example, fostering team members' growth, and achieving results.

Additionally, you bring a thoughtful, empathetic leadership style and a sincere passion for the work of the team.

Qualifications:

Qualifications:

  • 5+ years of experience in a management consulting, sales operations, system/process, product or program management role within a fastpaced company.
  • Experience in leading teams with a proven track of people management and coaching.
  • Strong understanding of process methodologies such as Lean, Six Sigma, Agile, etc., and certification is a plus.
  • Experience developing process, sales or operational strategies for a global or multinational sales organization.
  • Holistic knowledge of sales environments and sales enablement and deep insights into process and systems related to sales enablement.
  • Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results.
  • Strong problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership.
  • Big picture thinking with the ability to move fast and be agile to support a fast paced environment, strong commercial / business acumen.
  • Strong written and verbal communication skills, with a track record of presenting to senior management and stakeholder management.
  • Expert in process design and documentation, optimization and GTM execution.
  • Is a selfstarter and has the ability to work independently, multitask and adapt to changing priorities.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.