SMB Account Executive

1 day ago


Singapore ZENDESK SINGAPORE PTE. LTD. Full time
Drive Revenue Growth as an SMB Account Executive at Zendesk Singapore Pte. Ltd.

We're accelerating our ambition to power exceptional service for every person on the planet. As an SMB Account Executive, you'll be a key player in growing our SMB account base by hunting for new opportunities and closing deals of varying sizes.

Key Responsibilities:
  • Develop and execute strategies to drive top-line revenue growth by acquiring new customers and expanding existing accounts.
  • Manage and nurture customer relationships to ensure high satisfaction and retention levels.
  • Identify and pursue opportunities to cross-sell additional products and services to existing customers, optimizing account revenue and profitability.
  • Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Communicate the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles, utilizing strong communication skills and value selling to articulate compelling business cases.
  • Develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.
Requirements:
  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Preferably bilingual in Bahasa Indonesia/Malaysia and English as portfolio will include Malaysia/Indonesia market.

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