Associate Director, SIS Operations

Roles & Responsibilities

RESPONSIBILITIES

Strategy:

· To assist in the administration and management of the Bank's whistleblowing programme to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations.

· Contribute and drive continual improvements in the SIS investigation process by identifying policy and standard revisions to continually improve and optimise investigations.

· Manage the Bank's whistleblowing channels

· Manage the case management system for SIS including issuing user access rights and resolving system issues

· As required, to provide project management and business analyst support

Business

· Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives

· Work closely with the SIS Analytics team to understand analytics requirements

Processes

· Manage queries and other reporting requirements related to the whistleblowing programme

· As required provide MI related support

· Where required, liaise with SIS and other teams to understand relevant Bank requirements

· Continuously improve the operational efficiency and effectiveness of processes. Analyse opportunity for automation and provide input for the same

· To ensure TAT, data accuracy, security and confidentiality are maintained. Update and maintain the process documents for the team

· Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery

People & Talent

· As required, maintain relationships with the independent external vendor appointed by the Bank to host its confidential reporting website to support the Speaking Up programme

· Engage and manage stakeholders to ensure that appropriate senior management are kept informed of relevant matters

· Sound relationship management of other functions within the Bank to ensure the effective and efficient use of investigative resources

Risk Management

· As required, assist with managing the Risk Management Framework for SIS, including performing regular Control Sample Tests for all investigations and reporting

· Apply all relevant Group, Country, Business or Functional policies and standards to manage risks

· To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls

Governance

· Reinforce an effective and exemplary risk and control culture and further strengthen the control environment

· Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising

· As required, support SIS teams to ensure that they are adhering to the highest standards of risk management and control

· In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group's Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· SIS Management Team

· Business and function representatives

· SIS Regional Teams

· HR/ER

· GIS / CISO

· Group Internal Audit

· Operational Risk

· Compliance

· Legal

· Financial Crime Compliance

Other Responsibilities

· Embed Here for good and the Group's brand and values within the role's remit.

· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

· Work effectively across the Group, using values behaviours to drive overall business growth.

Our Ideal Candidate

· 5+ years of experience in Risk Management, Compliance, Investigative and / or whistleblower programme experience

· Previous regulatory experience or financial services industry

· Sound working knowledge of MS Office suite particularly Word, Excel, and PowerPoint

· Sound judgment. Excellent collaborative and team playing skills. Diplomacy, empathy and a 'can-do attitude'. Politeness, sensitivity, and the ability to gently, but professionally stand your ground when needed

· An inquisitive approach to practices, procedures, and specific transactions. Personal authority and integrity Independence, creativity, resourcefulness, and resilience

· Must possess ability to assess risk, strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity

· Sound understanding of the Whistleblowing Rules introduced by FCA and PRA

· Where applicable, sound understanding of the Bank's relevant policy and standards.

· Sound understanding of the Operational Risk Framework

· Well developed, flexible interpersonal skills appropriate at all levels of engagement within an organisation: ability to simplify complex and technical issues for non-technical audience

· Ability to prioritize multiple deliverables with demonstrable organizational and time management skills.

· Effective collaborative skills that contribute to positive working relationships with both internal and external stakeholders

· Strong project management and organisational skills

· Strong interpersonal and communication skills and multi-cultural awareness and sensitivity

· Good time management skills with the ability to multi-task and prioritize work accordingly.

· Understanding of regulatory banking conduct environment & should be fully aware of associated Operational and Regulatory Risks

Desirable

· CFE or like accreditation

· Sound knowledge of banking systems

· Understanding of the key features of regulations that affect the Group.

Role Specific Technical Competencies

· Manage Conduct

· Manage Risk

· Manage Change

· Manage Projects

· Collaborate

· Communicate

· Interpretation of Source Data

· Preparation & submission of regulatory/Group returns

· Analytical Thinking

· Problem Solving

· Accuracy and attention to detail

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Analytic Problem Solving
Organisational Skills
Collaboration
Strong Attention To Detail
Analytical thinking
Change Management
Interpersonal Skills
Relationship Management
Risk Management
Compliance
Project Management
Attention to Detail
Communication Skills
Banking
Operational Risk
Audit
Financial Services
Accuracy and precision

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