Solutions Account Manager
2 weeks ago
Location:
Singapore
- Salary: NA
- Job Type:Consulting
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Sector: Software Development
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Contact: Joshua Palsamy
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Job Ref: 46341
Solution Account Manager:
Nicoll Curtin Singapore, Singapore (Hybrid)
SaveApply
- The hiring company is a Global American Software Giant which is a powerhouse in the digital media and software industry, known for its innovative products and cuttingedge technologies.
THIS IS A 1 YEAR CONTRACT POSITION.
The team are looking for a Client Facing Account Manager to manage Enterprise and Mid-Market Accounts in SEA - mainly Philippines, Malaysia, Indonesia and Vietnam Markets.
The scope of the role is to be the main point of content for the existing clients covering the Digital Experience Solutions.
Responsibilities:
- Being the key liason between B2B Enterprise, Mid-Market client accounts and the company.
- Being a trusted advisor who is passionate about supporting clients with specific solutions available and address their issues and concerns.
- Understand client problems and and provide relevant solutions to them
- Ensuring clients are successfully utilizing the solutions and continue their support for the business.
- Identify growth opportunities, ensure clients accounts are attaining success and assessing any renewal risks.
- Supporting any enquiries and ensuring customer satisfaction is high.
- Ensuring account information is updated.
Requirements:
- 5+ years of experience in Accoount Management for a SAAS brand
- Good understanding of the technology/Software sales cycles
- Experience supporting enterprise and mid market clients from onboarding, building relationships and ensuring client success.
- Strong account management skills to identify opportunities and mitigate risks
- Experience cultivating and developing relationships with B2B clients.
- Good communicator
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