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Assistant Manager Client Management
4 months ago
Location:
Jalan Buroh, SG, SG
Job Function:Client Management
Requisition Number:151837
Description:
Job summary General responsibilities- 1) Client Management:
- Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.
- Align the KPI definition and targets with crossfunctional team, namely CCC, DC, SCM, and Finance.
- Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.
- Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).
- Liaises with Clients on their requirements & assist to resolve daily problems encountered.
- Maintain high frequency of engagement with Clients to build effective and strong working relationships.
- Work with other crossfunctional departments like DC, CCC and finance to ensure clients' operational requirements are met
- 2) Inventory Management:
- Coordinate closely with logistics (DC) for incoming shipment tracking.
- Ensure inventory levels is within the contractual inventory holding target.
- Prompt review & action on the obsolesces to minimize the nonworking inventory.
- Work closely with DC to monitor the excess storage charges and informed the affected Clients.
- Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.
- 3) Leadership responsibilities Guide team to ensure effective delivery of team's goals
- Drive selflearning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning
- 4) Functional skills and knowledge Demonstrate basic understanding of clients' industry/business/products
- Demonstrate basic client management and communication skills
- Proven advanced numeracy and quantitative analysis
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/cultural interactions
- Demonstrate fluency in locally used languages and ideally in English, both written and spoken
Education
- Certificate/diploma/degree in Business Administration or Supply Chain, or equivalent
We regret that this role does not qualify for work visa sponsorship.
- #LI-LO1
