Sales & Customer Relations Manager

2 weeks ago


Singapore Reeracoen Singapore Pte Ltd Full time
Our Client is a well-established travel agency in Singapore.

The role of a Sales & Customer Relations Manager is to establish new sales channels, agent relationships and partnerships and to follow up and maintain relationships with clients.

You will be reporting to Sales Director.
【 What you will be doing 】

  • Handle all tour bookings, reservations, customizations and amendments
  • Prepare sales quotations, tour proposals and itineraries for customers
  • Generate leads, reach out to potential clients, pitch and close sales
  • Assist in operational procedures i.e. customization of tours, tour logistics and ontheground management
  • Ensure quality service & tour delivery and compliance with operational procedures
  • Identify opportunities to improve operational and service methods/procedures
  • Work with internal and marketing teams to achieve company strategic objectives and goals
  • Stay up to date with industry trends and updates
  • Follow up and maintain relationships with clients
  • Monitor monthly sales target, tour volume, feedback and customer reviews
  • Oversee the sales team and ensure smooth coordination within the team
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Requirement:

【 What they are looking for 】

  • Minimum 3 years of experience in a sales or customer service role
  • Background of working in the travel/tourism or educational industry is a plus
  • Experience in customer relationship management
  • Ability to manage and lead a sales team
  • Knowledge of sales software such as Hubspot and Mailchimp is a plus
  • Independent, resultsdriven, and able to work under mínimal supervision
  • Excellent verbal and interpersonal skills
  • Strong copywriting and organizational skills
-
Working Hour: 9:00 ~ 18:00

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Benefit:

【 What they are offering 】

  • Commission made on every sale
Performance Bonus: 1-2 months or more upon hitting quarterly targets.
Annual Leave: 12 days (+ 1 day per year, maximum up to 18 days)

Medical Leave: 14 days

  • Opportunity to WFH upon passing probation period.


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