![Reeracoen Singapore Pte Ltd](https://media.trabajo.org/img/noimg.jpg)
Sales & Customer Relations Manager
2 weeks ago
The role of a Sales & Customer Relations Manager is to establish new sales channels, agent relationships and partnerships and to follow up and maintain relationships with clients.
You will be reporting to Sales Director.【 What you will be doing 】
- Handle all tour bookings, reservations, customizations and amendments
- Prepare sales quotations, tour proposals and itineraries for customers
- Generate leads, reach out to potential clients, pitch and close sales
- Assist in operational procedures i.e. customization of tours, tour logistics and ontheground management
- Ensure quality service & tour delivery and compliance with operational procedures
- Identify opportunities to improve operational and service methods/procedures
- Work with internal and marketing teams to achieve company strategic objectives and goals
- Stay up to date with industry trends and updates
- Follow up and maintain relationships with clients
- Monitor monthly sales target, tour volume, feedback and customer reviews
- Oversee the sales team and ensure smooth coordination within the team
Requirement:
【 What they are looking for 】
- Minimum 3 years of experience in a sales or customer service role
- Background of working in the travel/tourism or educational industry is a plus
- Experience in customer relationship management
- Ability to manage and lead a sales team
- Knowledge of sales software such as Hubspot and Mailchimp is a plus
- Independent, resultsdriven, and able to work under mínimal supervision
- Excellent verbal and interpersonal skills
- Strong copywriting and organizational skills
Working Hour: 9:00 ~ 18:00
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Benefit:
【 What they are offering 】
- Commission made on every sale
Annual Leave: 12 days (+ 1 day per year, maximum up to 18 days)
Medical Leave: 14 days
- Opportunity to WFH upon passing probation period.
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