Head of Asia Private Banking Operations Solutions

2 weeks ago

Singapore JPMorgan Chase Bank, N.A. Full time

As the Head of Asia Private Banking Operations Solutions Delivery team, you are an Operations strategist with a focus on core platform modernization.

You will also play a key role in the Operations "run the bank" team where you are expected to contribute insights on operational processes and the business context to the program.

You will be heavily involved in the design and integration of the future target operating model on the new platform in collaboration with key stakeholders to support the Business growth.

**Job Responsibilities: - Develop and lead Operations' plan to modernize core platform, workflow and processes and building capability in the team to align to the new Target Operating Model.

  • Design a datadriven operations team focusing on Business insights, new KPIs, Business SLAs and control thresholds.
  • Be part of the Asia Operations leadership team and act as a trusted advisor to the Wealth Management leadership team on all operational aspects.
  • Implement policies, procedures, and controls to ensure regulatory compliance and risk management.
  • Manage the risk profile of the operations team by ensuring there is robust business continuity in place and sufficient testing of the systems and processes to minimize operational failures.
  • Work with Cross Functional teams (Technology, Finance, Project Management Office, Compliance and Risk management), to ensure successful integration of new system and processes.
  • Responsible for managing (Objective setting and performance management) and developing (coaching, career progression and training) people.
  • Build and maintain relationships with internal and external stakeholders, including vendors, thirdparty service providers and regulators.

Required qualifications **, capabilities, and skills:

  • Bachelor's degree is required.
  • Minimum 15 years of experience in Operations within the Banking Industry, with primary focus on Private Banking Operations (Credit, Derivatives or Asset Servicing Operations).
  • Experience in leading core platform modernization initiatives and designing target operating models for a successful operations transition post implementation.
  • Strong understanding of the Operations ecosystem
- controls, reconciliation, documentation, and operational risk management.

  • Strong leadership skills, with the ability to motivate and inspire a team to achieve operational excellence. Challenge status quo and find the optimal operating model that can support future business growth
  • Excellent analytical and problemsolving skills, with the ability to identify and resolve complex operational issues.
  • Lead by example and be a culture carrier. Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).

Preferred qualifications, capabilities, and skills

  • Managing an operational team using Temenos will be an added advantage.
  • Knowledge of Analytics platform such as Alteryx and Tableau.
  • Ability to effectively maximize delivery of business goals and returns on investment.
  • Familiar with Design Thinking principles.
  • Master's degree is preferred.
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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