IT Service Management Developer
2 weeks ago
Bendemeer Salary:
$5,000
Working Hour:
Normal Office Hour
**Overview:
***: The ITSM Tools Developer is responsible for the development, implementation and sustained support
of the IT Service Management system. They will provide creative solutions to resolve business
problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and
cultural challenges. The Tools Developer will provide on-going technical assistance, handling incident
tickets on a priority basis, software configuration/customization assistance including, but not limited
to:
screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom
scripting and third party software integrations. This includes working with process owners to develop
workflow, implement the workflows in Service Applications and administer the tools.
Responsibilities:
- Managing Foundation data.
- Customization of workflows.
- Integration using web services.
- Add new; improve overall navigation of system that launches reports, lists of data, or
- Create new and modify existing reports and dashboards.
- Develop and implement new functionality determined necessary to support ITIL processes.
- Enhance functionality based on Continual Service Improvement requirements/changes.
- Aiding in translating business requirements into technical requirements.
- Fix defects when they arise.
- Monitor overall system performance using system performance and diagnostic tools and
- Integrate IT Service Management System with other systems (for the potential discovery of
etc.). Monitor and maintain integrations after implementation.
- Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance
- Coordinate maintenance required for the BTS instance with 3rd party vendors and internal
technical team and process owners.
- Provide process leadership and direction to individuals and teams.
Requirements:
- Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems
- 5 years systems administration experience with at least 2 years' experience in workflow
- Solid understanding of ITSM processes and Integration techniques.
- Working knowledge of BMC Remedy ITSM modules and functions (Active Link, Filters, Form
Foundation data) is a MUST.
- Good analytical and troubleshooting skills in the area of technical fault isolation and rectification.
- Willing to standby and provide after office hour support when needed.
- Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
- Writing test scripts.
- Working knowledge of relational databases.
- Application Development experience (e.g. SDLC, Agile Scrum, etc.).
- Excellent written and verbal communications and Customer Service skills.
- The ability to take complex enduser requirements to system requirements to code.
- ITIL Certification (helpful, provides background and a frame of reference).
- Must be able to communicate with technical and nontechnical individuals and teams.
- Must be able to work in a fastpaced production environment.
- Must be able to handle multiple tasks and projects with various and changing levels of priority.
- Must be open to other's ideas, strategies, etc., as part of a decisionmaking team.
- Selfdriven and ability to work independently.
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Soo Sheng Hui)
-
Secure Access Service Edge Architect
2 weeks ago
East Singapore Power IT Services Full timeABOUT US:We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector.ABOUT CLIENT:Our client is a Tier-1 System Integrator and global leader in providing IT Services,...
-
Frontend Developer
1 month ago
Singapore Power It Full timeExpertise in Apple iOS and Java development platforms and ecosystem with 4+ years in developing mobile application and service-oriented projectsExpertise in mobile application and RESTful design principles and best practicesKnowledge of data integration tools and experience integrating mobile application with different business systems (ETL, reporting,...
-
Java Developer
2 weeks ago
Singapore Power It Full timePossess good analytical, problem-solving skillsShould have at least 2 years of development experience in JavaExperience in Spring/Spring Boot frameworkExperience in relational databases such as Oracle and MySQLExperience in implementing web services such as SOAP and RESTful web servicesExperience in frontend frameworks such as Angular, Struts, jQuery and...
-
Frontend Developer
1 month ago
Singapore Power It Full timeExpertise in Apple iOS and Java development platforms and ecosystem with 4+ years in developing mobile application and service-oriented projectsExpertise in mobile application and RESTful design principles and best practicesKnowledge of data integration tools and experience integrating mobile application with different business systems (ETL, reporting,...
-
Senior Manager, Client Support Services
2 weeks ago
North-East Singapore DHL Full timeAbout Us:When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global...
-
Business Developement Manager
2 weeks ago
North-East Singapore Triton AI Pte Ltd Full timeAttending to sales inquiries, preparing and presenting quotes, communicating effectively, providing excellent customer service, developing long-term customer relationships, identifying and pursuing new business opportunities to increase sales and meet goals, preparing monthly sales reports, following up on outstanding payments, and completing ad-hoc tasks as...
-
Assistant Manager, Innovation, Service Logistics
2 weeks ago
North-East Singapore DHL Supply Chain Full timeAbout UsWhen you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global...
-
Service Delivery Manager
2 weeks ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeWe are looking for Service Delivery Manager and your role is to be responsible for:**Job Requirements: Governance Setup of all the means necessary to ensure the continuity of service, Adapt to meet the SLAs defined, Cost Management, Initiating the actions to control, monitor or study the process, and, if necessary, he starts up the projects. The person need...
-
Apim Developer
2 weeks ago
Singapore POWER IT SERVICES Full timeABOUT USWe are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector.ABOUT CLIENTOur client is a Tier-1 System Integrator and global leader in providing IT Services,...
-
Customer Service Manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...
-
Pega Developer
1 month ago
Singapore Zone IT Solutions Full timeWe are seeking a skilled Pega Developer for a dynamic role based in Singapore City. You will join a reputable IT solutions provider and work on exciting projects with a team of talented professionals.Requirements Minimum 3 years of hands-on experience in Pega development Strong knowledge and understanding of Pega PRPC Experience in building and...
-
Pega Developer
1 month ago
Singapore Zone IT Solutions Full timeWe are seeking a skilled Pega Developer for a dynamic role based in Singapore City. You will join a reputable IT solutions provider and work on exciting projects with a team of talented professionals.Requirements Minimum 3 years of hands-on experience in Pega development Strong knowledge and understanding of Pega PRPC Experience in building and implementing...
-
Webmethods Developer
2 weeks ago
Singapore Neurones IT Asia Full timeIn the context of team expansion, we are looking for Senior WebMethods BPM Consultant to join our growing team in SingaporeROLE: Design, develop and deliver data integration solutions using WebMethods. Data integration design using multiple data format: database, flat file, XML, csv, IDOC, mainframe Work closely with support teams for production support;...
-
Embedded Software Developer
1 month ago
Singapore DATWYLER IT INFRA Full timeBACKGROUNDBase: SingaporeCoverage: GlobalRelationship:Report to Product Manager and Product OwnerIntroduction:Successful digitization starts with Datwyler's pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler supplies...
-
Embedded Software Developer
1 month ago
Singapore DATWYLER IT INFRA Full timeBACKGROUNDBase: SingaporeCoverage: GlobalRelationship:Report to Product Manager and Product OwnerIntroduction:Successful digitization starts with Datwyler’s pioneering IT infrastructure. Datwyler IT Infra is an internationally established company with its headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler supplies...
-
Workday Developer
3 months ago
Singapore Zone IT Solutions Full timeWe are looking for a WorkDay Developer for a permanent role based in Singapore. You will be working with a global consulting firm for one of their major projects.Requirements Experience in WorkDay integrations using EIB, Cloud Connect, and Studio Strong understanding of WorkDay architecture and data model Experience in developing WorkDay reports, calculated...
-
Workday Developer
2 weeks ago
Singapore Zone IT Solutions Full timeWe are looking for a WorkDay Developer for a permanent role based in Singapore. You will be working with a global consulting firm for one of their major projects.Requirements: Experience in WorkDay integrations using EIB, Cloud Connect, and Studio Strong understanding of WorkDay architecture and data model Experience in developing WorkDay reports, calculated...
-
Software Development Manager
2 weeks ago
Singapore IT - SELF PTE. LTD. Full timeJob Highlights Great Career Progression Friendly Working Environment Competitive Basic SalaryResponsibilities Lead a team of software development engineers Coordinate with major telecommunication companies Coordinate with overseas hardware suppliers Designing and maintaining software systems Evaluating and testing new software programs Optimizing software...
-
Service Sales Engineer
2 weeks ago
Jurong East, Singapore 3Owl Management Inc Full timeHi, connections A multi-national scale and analytics instruments manufacturing company based inSingaporeis looking for aService Sales Engineer.This role will promote products, conduct pre-and post-sales activities, andwork closely with various departments to deliver best-in-class service experience fromservice delivery, logistics arrangement, marketing...
-
Full Stack .net Developer
1 month ago
Singapore Zone IT Solutions Full timeWe are looking for Full Stack .NET Developer for the Singapore location. This is a permanent role for a global IT service provider.Requirements Minimum of 5 years of experience with .NET Framework Proficient in C# with advanced skills Experience in ASP.NET and MVC Strong expertise in Entity Framework Proficient in front-end skills such as Angular,...