Account Manager Network Si Up to Sgd8000/month
2 weeks ago
- Prior Networking and Cyber Security Experience
- Prior Account Manager/Key Account Manager/Sales Account Manager experience
You will be responsible for building and strengthening client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders.
You will also be involved in upselling and cross selling the company's products and service offerings to clients._Adecco is collaborating with a Renowned Network System Integrator Client for their hiring requirments. Our client specializes in network testing, monitoring, and assurance solutions to communications service providers and the enterprises segment. They are currently looking to hire for an Account Manager to join their team._
_Account Manager | Technology & Network System Integrator | Up to SGD8K_
Responsibilities:
- Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensuring clients receive services that are meeting their needs and within their budget
- Responsible for working with the Sales and Management to onboard and integrate new customers while developing existing customer relationships
- Handling inquiries and requests from customers and address their needs
- Responsible for keeping current clients satisfied and delivering exceptional customer service on a daily basis
- Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
- Generate progress reports for clients and internal management
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasting and key account metrics tracking
- Collecting and analyzing data to learn about customer behavior
- Identify upsell, crosssell, and renewal opportunities and communicate with the management regularly
- Being a customer advocate with a focus on improving the buying experience
- Monitoring and analyzing customer's usage of our product and solution
Job Requirements:
- Diploma/Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering, or relevant field
- At least 4 years of Account Manager/Sales Account Manager/Customer Service Manager experience in the IT industry
- Experience delivering clientfocused solutions
- Possesses strong network and cyber security experience in the enterprise and government sectors
- Bid management experience
- Critical thinking and problemsolving skills
- Capability to communicate, present and influence key stakeholders at all levels of an organization, including executive and Clevel
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting KPIs and receiving positive customer feedback
- Strong interpersonal, communication (both verbal and written) and presentation skills
- Negotiation Capabilities
- Natural relationship builder with integrity, reliability, and maturity
- Capable in collecting, tracking, and analyzing large amounts of data
- Selfdriven
Next Steps:
Gordon Quek Yu Liang
Direct Line:
EA License No: 91C2918
Personnel Registration Number:
R
JN _
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