E-commerce Key Account Manager

2 weeks ago


Singapore SHOPMATIC PTE. LTD. Full time
Roles & Responsibilities

Company:
Shopmatic Pte Ltd

Role:
Key Account Manager

Term:
Full time

Location:
Singapore

At Shopmatic, we believe in removing the complexities of setting up an ecommerce business. We leverage technology to bring together all the pieces of the ecommerce ecosystem on a single platform. From webstore creation to domain name to payment and logistics solutions. We want everyone to be able to sell online and do it well from the beginning. With ease & with confidence.

Responsibilities:

  • Manage the endtoend project cycle for Shopmatic clients under managed service solutions from aftersales to renewal period.
  • Serve as the key business partner for Shopmatic managed service solution clients.
  • Work with internal stakeholders to ensure the timely progression of project from onboarding to production to BAU.
  • Grow the BAU client's marketplace sales and GMV by providing business consultation and advisory.
  • Provide insights on client's marketplace performance and identify key areas of improvement with action plan or recommendation to clients to help maximize sales potential.
  • Provide advisory on pricing recommendation, merchandising, and campaign participation.
  • Prepare and execute monthly marketing plans for the clients across multiple marketplace accounts.
  • Assist clients with their queries on marketplace operations and provide guidance as needed.
  • Assist clients with their queries on Shopmatic software solutions and help with escalating any technical issues encountered on the Shopmatic software.
  • Build rapport and establish a strong relationship with the clients through timely communication via phone, virtual meeting or face to face meetings.
  • Responsible for revenue target for GMV growth and client retention/renewal packages

Ideal Requirements:

  • Degree Holder (Preferable but not mandatory)
  • Minimum 35 years of service experience.
  • Handson knowledge on ecommerce operations particularly on local marketplaces (Amazon, Shopee, Qoo10, Lazada)
  • Digital Marketing knowledge is preferred.
  • Ideally with Account Management / Client management experience.
  • Experience in customer success or account management with a consultative approach
  • Capable of engaging business owners and general managers from various industries
  • Tenacity, drive and resilience
  • Selfmotivated and organised
# #

Note to Recruitment Agencies:
recruitment fees of any kind to the recruitment agency concerned.

Job Types:
Full-time, Permanent

Salary:
$3, $4,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Experience:

  • Account management: 3 years (preferred)


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