Assistant Customer Service Manager

2 weeks ago


Singapore GREATWOOD HOSPITALITY PRIVATE LIMITED Full time

Job Description & Requirements:

  • Responsible for checking in/out of the guest and room assigning.
  • Manage guests' accounts and information and the service apartment availability.
  • Issue apartment keys and guide the guest to their respective apartment.
  • Handle guest queries about the services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
  • Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.
  • Assist in property viewing for walkin guests
  • To pick up and send the guest from airport and other point of locations
  • Perform any other duties as required and directed by the Manager or Management.

Requirements:

  • Min 3 year of service in the hospitality industry or diploma in hospitality or equivalent
  • Working experience in the related field is required for this position
  • Good communication and coordination skills
  • With class 3 driving licence
  • Able to commit on shift work, late airport pick up and or overtime work


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