Loyalty Marketing Associate

2 weeks ago

Singapore Singapore Airlines Full time

As a Loyalty Marketing Associate in Singapore Airlines Loyalty Marketing Department, you will be part of a dynamic team that provides superior customer service to Priority Passenger Service (PPS) Club members in Singapore.


Key Responsibilities

  • Providing support to the team on daytoday administration and operations of the PPS Club mailbox.
  • Generate reports from internal customer platforms to support the team's daily servicing functions and for data analysis and review.
  • Assist in hosting and registration duties at PPS Club events as required.
  • Dissemination of correspondence for follow up action, respond to members' queries, provide logístical support such as arranging delivery of gifts to members.
  • Assume a lead role in the purchasing function for corporate/event gifts. This includes sourcing for vendors and quotations, monitor vendor spent, comanaging the corporate gift budget and inventory records for the department whilst ensuring compliance with Purchasing Manual and Corporate Branding guidelines.
  • Manage and oversee the unit's administrative functions and take on any adhoc duties assigned.

Requirements:

  • Applicants should have a good diploma in any discipline
  • He/she must be highly motivated, wellarticulated and can work independently and as a team
  • He/she must possess good service attributes and must be able to manage internal and external relationships in a professional manner
  • Applicants must be conversant in MS Office (primarily Microsoft Excel), and HTML development of eDMs
  • He/she is also required to provide logístical support preandpost events

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