Customer Service Manager

4 weeks ago


Singapur, Singapore Skyhigh Full time
The Position:

– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.

– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.

– The Customer Service Manager is professionals who respond to and moderate issues on our Global Platform.

– As a Customer Service Manager, you will build strong relationships or solve complicated problems and reports to Flexgigzz's Upper Management.

– The ideal candidate is a thoughtful, collaborative leader with strong communication skills and the ability to influence others.

Responsibilities:

– Act as point of contact for Flexer related crisis escalations that impact Flexgigzz's community and reputation.

– Interact with Flexers on a daily basis, responding to their questions about the company's billing statements, products or concerns and guiding them to the appropriate service.

– Perform business market analyses to determine customer needs and new opportunities.

– Oversee, manage and train our Customer Service Associates.

Requirements:

– 5+ years supervisory experience as a Customer Service Manager.

– Bachelor's Degree in Business Administration or a related field preferred.

– Good understanding of management practices and techniques.

– Proficiency in Microsoft Office and customer service software.

– Works well under pressure and manages stressful situations with ease.



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