Policy Administrator

2 weeks ago

Singapore Prudential Full time
Prudential's purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:


In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills.

At the same time, you will support the team in providing administrative support in servicing the clients.

You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.


  • Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
  • Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
  • Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
  • Perform UAT, as and when required.
  • Coach and mentor junior administrators.
  • Other Adhoc assigned tasks.

Job Requirement:

Competencies & Personal Traits

  • Strong interpersonal and communication skills
  • Meticulous and detail oriented
  • Able to multitask, meet tight deadlines and work in a fastpaced environment to make things happen
  • Enjoy working with people at all levels and across functions
  • Curiosity in exploring new tools and solutions to address operational needs
Working Experience
years working experience with insurers or insurance related industry

  • Prior experience with employee benefits scheme is desirable
  • Knowledge of term life or hospital and surgical plans is a must
Professional Qualifications

  • M
  • Health Insurance
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities.

We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together.

Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve.

While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Putting people first. Pursuing passions. Making brave ideas a reality. Creating awesome experiences.

WHY PRUDENTIALA career with Prudential gives you the opportunity to inspire new ideas and make decisions that will shape a better future for everyone.

Create something positive. Create something inspiring. Create something new.
INNOVATIONCREATE VALUE DISRUPTIONBig ideas deserve a big platform. Bring yours to one of Asia's most recognised brands.
COLLABORATIONCREATE WORK CULTUREAwesome in, awesome out. Work, win and laugh alongside some of the best people in business today. ACCOUNTABILITYCREATE PROFIT CONFIDENCEIf not me, who? Redefine a service that helps millions of people achieve their life goals.
EMPOWERMENTCREATE FOLLOWERS LEADERSAmbition needs an outlet. Give yours the tools, resources and support to make things happen.
What's Important to Us?We are looking for passionate, purposeful and self-driven individuals who can embrace our values.

  • Policy Administrator

    2 months ago

    Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    Roles & ResponsibilitiesJob DescriptionJob Profile Summary:In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead,...

  • Marine Policy Administration

    2 weeks ago

    Singapore GREAT AMERICAN INSURANCE COMPANY Full time

    Job Purpose: Support daytoday Policy Administration, Marine operations focusing on MarineResponsibilities: Prepare renewal notices Ensure policy documents are processed accurately, checked and approved within delegated authority and delivered timely in accordance with Service Standards stipulated Compile data on insurance policy changes Change policy records...

  • Policy Administrator

    2 weeks ago

    Singapore Prudential plc Full time

    Policy AdministratorPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business,...

  • Policy Administration and Project Support Executive

    1 month ago

    Singapore CPF Board Full time

    What the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...

  • Policy Administration and Project Support Executive

    4 weeks ago

    Singapore CPF Board Full time

    What the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...

  • Policy Administration and Project Support Executive

    4 weeks ago

    Singapore CPF Board Full time

    What the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...

  • Policy Administration and Project Support Executive

    1 month ago

    Singapore CPF Board Full time

    What the role isAs a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of...

  • Policy Administrator, Enterprise Business

    2 weeks ago

    Singapore Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Executive, Policy Processing

    2 weeks ago

    Singapore INCOME INSURANCE LIMITED Full time

    Roles & ResponsibilitiesThe Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of...

  • Executive, Policy Processing

    4 weeks ago

    Singapore INCOME INSURANCE LIMITED Full time

    Roles & ResponsibilitiesThe Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of...

  • Policy Admin Specialist

    2 months ago

    Singapore Zurich Insurance Company Ltd. Full time

    Job Title: Policy Admin Specialist Location: Singapore   The Opportunity :   As a Policy Admin Specialist, you will carry out policy administration for Commercial Insurance business with high levels of quality and efficient outputs, including other admin work. The role will involve working very closely with the Underwriting team to ensure...

  • Policy Processing Admin Officer

    4 weeks ago

    Singapore HL ASSURANCE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Reporting to the Head of Projects & Operations, you will be responsible to Process sales transactions and support backend operations for Personal Lines (like Motor, Home, Maid & Accident) Handle policy documentation for new businesses, endorsements, renewals, refunds and cancellations using AS400 and in-house...

  • Policy Processing Admin Officer

    2 months ago

    Singapore HL ASSURANCE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Reporting to the Head of Projects & Operations, you will be responsible to Process sales transactions and support backend operations for Personal Lines (like Motor, Home, Maid & Accident) Handle policy documentation for new businesses, endorsements, renewals, refunds and cancellations using AS400 and in-house...

  • Assistant Manager, Policy

    2 weeks ago

    Singapore Singapore Business Federation Full time

    The Policy & Planning department in SBF engages and partners stakeholders from businesses, trade associations and chambers, and government agencies to co-develop policy positions and advocate for pro-enterprise policies to support the needs of the Singapore business community.The Assistant Manager plays a key supporting role by providing end-to-end support...

  • Executive Assistant, International Public Policy

    2 weeks ago

    Singapore Amazon Asia-Pacific Resources Private Limited (Singapore) Full time

    Amazon is seeking an exceptionally bright and motivated administrative professional with a strong history of high performance to support our Australia, New Zealand and Southeast Asia Public Policy Team, based in Singapore. This role will support the effectiveness and efficiency, both internally and externally, of the Public Policy Team, as well as ensure...

  • Policy and Operations Executive

    2 weeks ago

    Singapore PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD. Full time

    **Responsibilities Data entry into internal system, ensuring accuracy at all times Processing of renewal of group insurance policies by preparing renewal notices and other documentation Supporting Sales Advisors, BDs, Account Managers and Clients in prefilling necessary insurance documents and forms Communicating with clients/HR on insurance matters and...

  • Assistant Director

    4 weeks ago

    Singapore EMPLOYMENT AND EMPLOYABILITY INSTITUTE PTE. LTD. Full time

    Roles & ResponsibilitiesYou will work with the Deputy Director to drive improvements in funding programmes and policies administered by e2i. You will also contribute towards the streamlining and harmonization of various grant schemes administered by e2i. You need to understand how various government funding schemes integrate into e2i’s programmes. As a...

  • Assistant Director

    4 weeks ago

    Singapore EMPLOYMENT AND EMPLOYABILITY INSTITUTE PTE. LTD. Full time

    Roles & ResponsibilitiesYou will work with the Deputy Director to drive improvements in funding programmes and policies administered by e2i. You will also contribute towards the streamlining and harmonization of various grant schemes administered by e2i. You need to understand how various government funding schemes integrate into e2i’s programmes. As a...

  • Manager, Credit

    4 weeks ago

    Singapore HL BANK Full time

    Roles & ResponsibilitiesSummaryPlay an instrumental role in developing credit policies and providing analytics to the various Business Units.Responsibilities· Assist in the development of new credit policies for the Bank.· Review and enhance existing credit policies· Perform credit risk monitoring on portfolio to analyze risk trends and identify root...

  • Manager, Credit

    2 months ago

    Singapore HL BANK Full time

    Roles & ResponsibilitiesSummaryPlay an instrumental role in developing credit policies and providing analytics to the various Business Units.Responsibilities· Assist in the development of new credit policies for the Bank.· Review and enhance existing credit policies· Perform credit risk monitoring on portfolio to analyze risk trends and identify root...