Senior Executive, Client Services

2 weeks ago


Singapore TBR SINGAPORE PTE. LTD. Full time

Job Description:

About TBR Global Chauffeuring - Singapore:

Working Hours: 5 days work week which might include some weekends.

Job Brief

Responsibilities:

  • Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution.
  • Ensure SLA's are met in line with company expectations
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients if needed.
  • Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)
  • Track abnormalities in daily completed assignments and other necessary administrative duties.
  • Implement solutions to execute client events, responsible for all aspects of ongoing event priorities.
  • Prepare event manifest and necessary documents for manifest schedule.
  • Maintaining strong internal and external relationships.
  • Ensure that all call quality scores average above 95%
  • Ensure that all processes are being adhered in order to deliver the highest possible quality standards.
  • Maintain good relationships with operations colleagues globally.
  • Dealing with all feedbacks and reporting findings to Operations Manager.

Requirements:

  • Excellent communication skills
  • Excellent organisational skills and attention to detail
  • Professional attitude and ability to self manage
  • Must be able to work independently with minimum supervision.
  • Effective management of Reservations and Control on daily assignments.
  • Prompt and responsive in account servicing duties.
  • Maintain high level of performance from TBR Operations team.
  • Fluency in English and Mandarin.

Additional Information:

Career Level
Junior Executive

Qualification
Diploma, Advanced/Higher/Graduate Diploma

Years of Experience
2 years

Job Type
Full-Time

Job Specializations
Customer Service, Hotel Management/Tourism Services

Availability
Immediate

  • Singapore TechBridge Market Full time

    Job Information:Workplace HybridIndustry Financial ServicesCity SingaporeState/Province No valueCountry SingaporeZip/Postal Code If you are passionate about playing a key role in the success of a fintech company specializing in international payments, collections, and foreign exchange services, we want to hear from you- Our client is a well-established brand...


  • Singapore CHUBB Full time

    Overall Key Position Objective The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations however...


  • Singapore MUFG Investor Services Full time

    Company DescriptionExperience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.We're in 14 global...


  • Singapore Dentsu Aegis Network Full time

    The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan.Job Title:Senior Client ExecutiveJob Description:Key responsibilities: Effectively runs the day to day planning on key accounts Builds and develops media owner relationships in...

  • Account Executive

    3 months ago


    Singapore The M Makers Full time

    Job Description We are currently seeking an ambitious and result-driven Account Executive (Client Servicing) to join our dynamic team. As an Account Executive (Client Servicing) at The M Makers, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their marketing goals are achieved using our wide range of...


  • Singapore Page Executive Full time

    About Our Client Our client is known as one of the largest and most prominent plantation and processing companies in SEA. With a rich history and a commitment to sustainability, innovation, and excellence, we are seeking an exceptional leader to serve as their Regional Executive Director. Job Description As the Executive Director you are responsible for...


  • Singapore Page Executive Full time

    About Our Client Our client is known as one of the largest and most prominent plantation and processing companies in SEA. With a rich history and a commitment to sustainability, innovation, and excellence, we are seeking an exceptional leader to serve as their Regional Executive Director. Job Description As the Executive Director you are responsible for...

  • Programme Executive

    4 weeks ago


    Singapore REACH COMMUNITY SERVICES LTD. Full time

    Roles & ResponsibilitiesReporting to the Centre Manager, the Programme Executive plays an important role in connecting and engaging with the Seniors. He/she is responsible for the following key areas.Roles & Responsibilities: Plan, develop, and manage engagement programme held at designated neighborhood touchpoints for the Seniors within the Senior Centre. ...

  • Client Services

    2 weeks ago


    Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    Responsibilities Ensure prompt and best execution/dealing services in accordance with local regulations, FIM, policy and procedures across all active global markets. Provide execution services for equities, futures, commodities, options, leveraged FX, OTC, ETD and CFD offerings. Clear understanding of all rules and regulations pertaining to market offerings...


  • Singapore THE HACENS TALENT PTE. LTD. Full time

    Client Services ExecutiveSalary: Up to $3,500 per month + Variable Bonuses**Job Description: As a Client Servicing Executive, you will play a pivotal role in ensuring exceptional service delivery and client satisfaction. You will serve as the primary point of contact for clients, providing expert guidance, addressing inquiries, and facilitating seamless...


  • Singapore CHUBB Full time

    Overall Key Position Objective The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations...

  • Client Service

    1 month ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Relationship· Takes ownership of a number of pre-defined clients· Liaises with internal departments to ensure the requests are carried through respecting deadlines· Follows up on incidents & tickets· Escalate issues to Manager when appropriateQuality Assurance· Ensures quality of the execution of client orders· Applies...


  • Singapore AP Executive Full time

    New Location: Singapore Salary: Market related per month Job Type:PermanentPosted 16 minutes agoOur client, a high reputable independent trust firm, is seeking to hire an experienced Senior Trust Administrator for their Singapore branch. This international trust company has built its success on a commitment to providing clients with a first-class range of...


  • Singapore Aon Full time

    Job Description:Senior Client Services ExecutiveAon is currently recruiting a Senior Client Services Executive to join our Reinsurance Treaty team in Singapore.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one...


  • Singapore FY Organisation Full time

    Job Title: Client Services ExecutiveLocation: SingaporeWe are looking for a dedicated and experienced Client Services Executive to join our team. You will serve as the main contact for clients, delivering outstanding service and support during their interaction with our company. You will collaborate with clients to comprehend their needs, resolve concerns,...


  • Singapore GUARDIAN ADVISORY PTE. LTD. Full time

    We are a fast growing SME in Singapore, providing a whole range of company advisory services to our clients. We are looking for a Client Services Executive to work together with our existing team of young colleagues to take care of our leads and clients, and grow the business together.Responsibilities: Understand client requirements and qualify leads to...


  • Singapore RECRUITPEDIA PTE. LTD. Full time

    Our client is a world-leading provider of concierge services. Due to their current expansion plan, they are looking for a Client Services Executive to join their high-performing team. They are located in the East.Responsibility:Contract Fulfilment/Invoicing: Distribute new/renewed contracts accurately and on time. Monitor existing contracts for upcoming...


  • Singapore FIS SYSTEMS (SINGAPORE) PTE. LTD. Full time

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing: Advanced...


  • Singapore Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTech's to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTech's to work for by Glassdoor and...


  • Singapore THE BANK OF NEW YORK MELLON Full time

    We're seeking a future team member for the role of Senior Associate to join our Client Service Delivery team. This role is located in Singapore, HYBRID.In this role, you'll make an impact in the following ways:Supports multiple, complex client accounts and serve as the primary point of contact on day-to-day settlements or cash related issues with clients....