Senior Client Services Executive, Treaty Reinsurance

2 weeks ago

Singapore Aon Full time

Job Description:

Senior Client Services Executive
Aon is currently recruiting a Senior Client Services Executive to join our Reinsurance Treaty team in Singapore.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.


As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.


What the day will look like

Support Claim matters:

  • Communication and management of the internal and external stakeholders' expectations
  • Build client relationship in tandem with Client Relationship Manager, working as a Client Team
  • Support carrier meeting for specific claims
  • Identify and report contract drafting problems and errors
  • Support claims data analysis and reporting. Monitoring claims SLAs and taking accountabillity for performances.
  • Quality control of claims information
  • Issue of claim/cash call in accordance with contract terms and SLA
  • Issues processing instructions to the outsource partner (if applicable)
  • Supports Claims Negotiation and Settlement of Claims. Seeks support internally for more complex cases.
  • Support Premium matters:
  • Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
  • Ensure all necessary information is included. If otherwise, this is to be summarized and reported back to the line manager after each renewal;
  • Identify and collate erroneous / missing treaty information in ACM and highlight training requirements
  • Request additional information, as needed;
  • Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes, i.e. invoice/PANs or FDO.
  • Process premium and accounts within established timeframes
  • Process periodic reports, term adjustments, sliding scale commissions, profit commissions, and retrospective premium adjustments for client's approval in accordance with contract terms and SLA
  • Issues processing instructions to the outsource partner (if applicable)

Skills and experience that will lead to success

  • Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field
  • Preferably 4 years of experience in the insurance or reinsurance industry
  • Proficient in MS Office suite
  • Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility)
  • Excellent organization, prioritization and time management skills
  • Functional knowledge and understanding; claims management process,market knowledge, legal and regulatory environment
  • Negotiation Skills
  • Project Management Skills

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#LI-HYBRID

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