Technical Support Regional Manager

2 weeks ago


Singapore Eaton Corporation Full time

What you'll do:


If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun.

We are looking forward to a
Technical Support Regional Manager - Aftermarket in Eaton's
Aerospace , based in
Singapore.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.- Support Aftermarket goals, activities and strategies in accordance with the Aftermarket strategic plan.


  • Active role in identifying, developing and supporting RMU activity in the region
  • Instruct/train customer personnel on operation, function, repair and preventative maintenance of equipment and systems. Participate with customer in meetings to discuss and advise on service issues.
  • Manage customer relations while continuously improving Eaton's reputation. This includes managing expectations and not "overcommitting" to the customer.
  • Serve up customer problems/issues as potential sales opportunities for the sales organization to address (upgrade, retrofit, replacement refurbishment, new products, etc.)
  • Single point for technical contact between the customers and product families (will be held accountable for timely feedback to the customer)
  • Military and Commercial
  • Conduct regular Technical Coordination Meeting (TCM) on a quarterly basis with the customer.
  • Serves as the APAC Customer Satisfaction Coordinator

Qualifications:

  • Bachelor's degree or equivalent in technical curriculum.

Skills:

  • Technical aptitude, analytical ability, seasoned knowledge of aircraft systems and customer needs/ requirements.
  • Essential: In depth knowledge of the aerospace market and specifically the aftermarket business and the influences that affect this business segment

Desired:
Experience working for an Airline in a technical support capacity.

  • Minimum 5+ years of field service operational knowledge with aerospace industry
  • Strong relationship building skills in a culturally diverse environment.
  • Proven ability to multitask and handle several high priorities project concurrently while meeting tight deadlines.
  • High level of motivation (selfstarter)
  • Results oriented, with excellent leadership and influence skills and proven ability to manage crossfunctional teams in a matrix organisation
  • Excellent verbal and written communication skills including technical.
  • Ability to interact positively and effectively with personalities at the operational Product Family business level, senior Eaton management and customers at all levels


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