Regional Support Manager

2 weeks ago

Singapore SATAIR PTE. LTD. Full time

Job Objectives


Provide reliable customer support to the worldwide Satair sales force with multi-disciplinary material and logistics related topics that, due to their political, time-critical and/or technical dimension, require customer-oriented focus, extensive knowledge of the Airbus and Satair organization and commercially sound judgement skills.


Responsibilities:

  • Perform analysis and isolation of problems in the Airbus supply chain / Order
  • Desk systems for root cause elimination with process owners and functional experts
  • Ensure provision and delivery of supportfocused training for Satair customers as well as internal employees
  • Accompany Account Directors, Customer Support Directors and/or conduct individual customer visits to the worldwide Satair base of customers having a focus on support aspects with a parallel commercial mindset for sales opportunities followed up by the Account Directors/Customer Support Directors
  • Represent Satair at global industry events in a support role and function when necessary
  • Manage the loading and rejection of new customers to orderrelated systems for spare parts in accordance with applicable access policies including the provision of required contractual documentation
  • Drive and cordinate with the internal business units to improve delivery performance and ensure future process alignment and performance improvements to meet customer and fleet growth improvements
  • Manage the regional collection of CSIPrelevant customer contacts for proper satisfaction survey management and follow up on required actions to restore customer confidence in close collaboration with the assigned Account Director
  • Inform customers and internal stakeholders about applicable policies and contract standards via communication, trainings and roadshows
  • Maintain relationship with the Airbus Field Service network and inform them about important initiatives impacting customer satisfaction
  • Maintain a close relationship with the Managing Director and Head of Sales in the region as well as other business functions
  • Communicate and coordinate with the CSDs in the regions when necessary.

Job Requirements

  • Graduate in Economics, Aeronautical Engineering, Supply Chain
  • Management and/or Engineering/Industrial Engineering
  • Strong business acumen
  • Affinity and interest in solving issues in the area of aviation aftersales supply chain logistics
  • Minimum of 3 years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement
  • Fluency in English, other local languages desirable
  • Affinity with modern communication technologies, social media and digital tools, Excellent G-Suite proficiency
  • Ability to travel worldwide
  • Excellent communicator with good negotiation and presentation skills, ability to convince external senior managers in commercially sensitive situations
  • Customer orientated attitude
  • Strong team player
  • Proactive and independent with a cando attitude
  • Open for feedback
  • Diplomatic in addressing issues to the right stakeholder
  • Ability to balance and align varying interests of stakeholders
  • Understanding of Airbus network
  • Diplomatic sense and open/'outofsilo' mindset, ability to build successful relations across functions and with all stakeholders
  • Ability to work in an international context

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