IT Admin, Service Improvement

2 weeks ago


Singapore ITCAN Pte Ltd Full time
Receive and document user feedback through post service surveys.

  • Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
  • Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
  • Document all interactions and resolutions accurately (in customer relationship management, CRM).
  • Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
  • Stay updated on company policies and services to provide accurate information to users.

Job Types:
Full-time, Permanent, Contract

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

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