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Deskside Support Engineer
2 weeks ago
executive team and on-site level 1 support to users.
Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing
users.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues.
Active Directory for user account management.
ServiceNow ticketing system.
SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software's Windows 10
Microsoft Office365 Microsoft Teams Skype For Business One drive Data migrations and backups Laptop and
Desktop deployments Well-developed time management skills Ability to work independently as single
handed onsite.
Providing desk side technical support for users including walk-ins and calls & support tickets generated.
Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing
users.
Troubleshooting hardware/software and network issues.
Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for
break fix.
Work with project offices to ensure project continuity and be able to deliver on time.
Any other duties that may be assigned from time to time for the benefit of the Reporting Manager.
ESSENTIAL QUALIFICATION
Bachelor's degree in computer science or information technology.
Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Ability to solve complex hardware and software issues.
Job Type:
Temporary
Contract length: 12 months
Pay:
From $2,500.00 per month
Benefits:
- Health insurance
Experience:
- IT Deskside support engineer: 3 years (preferred)
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