Head of Technical Support
2 weeks ago
Head of Technical Support - Cards/Payment Services
Singapore
Competitive Salary + Bonus
Our client, a global software company specializing in cards and payment services, is hiring for an experienced Technical Support Leader to join their exciting team in Singapore.
As Head of Support, you will work collaboratively with the engineering teams to resolve technical issues within the agreed SLAs while building and maintaining good relationships with customers.
You will lead and guide the team in dispatching and monitoring of ticket processing, debugging, crisis management (System down / Fraud) and reporting.
- At least 1015 years of relevant experience in the software/technical support environment.
- Solid background in the cards and payment services domain.
- Has similar leadership experience within the same level, mentoring and leading technical team members.
- Has professional experience with Unix and Windows technologies: Operating System/Platform experience in Unix (Solaris), Windows and Linux.
- Must have background in _either _of the following programming technologies: Java, Flex, Jasperreport, C, C++,Oracle, Pl/SQL, Javabased development tools (Eclipse ), Unix Shell Scripting, Protocols and Technologies (XML, SOAP, HTML, TCP/IP, etc.).
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