Claims Analyst, Asia Pacific Claims Group

2 weeks ago

Singapore ALLIED WORLD ASSURANCE COMPANY, LTD Full time
Roles & Responsibilities

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling, processing or monitoring allocated claims – primarily Healthcare (Medical malpractice) and Professional Indemnity across APAC following the established standards, procedures and guidance to deliver excellent customer service.

Involved Line(s) of Business:

Healthcare (Medical malpractice) and Professional Indemnity

Job Duties:


• Register, review, reserve and pay claims reported by brokers and cedants.

• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guidelines provided.

• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.

• Identify and investigate suspicious / fraudulent claims under supervision.

• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.

• Organise and use suppliers to ensure appropriate and timely services are provided to customers.

• Identify non-standard or complex claims and escalating to supervisor

• Support more experienced colleagues in the handling of non-standard cases.

• Assist in preparation of reports or analysis where necessary.

• Ensure compliance with all legal, regulatory and policy requirements internally and externally.

• Monitor and file reports on cases below deductible

• Additional duties and responsibilities as warranted including ad-hoc projects.

Qualifications

Essential Requirements:


• Relevant academic qualification in the form of a law degree or, in the absence of the same, evidence of relevant claims handling experience.

• Possess Certificate of General Insurance ("CGI") from the Singapore College of Insurance is a minimum requirement. Where the job holder does not have this minimum qualification then the job holder is expected to complete the examinations and achieve the CGI within the probation period.

• Apply planning, prioritization and organizational discipline in managing workload

• Ability to exercise sound judgment and analytical ability.

• Possess negotiation skills and attention to details.

• A good team player and able to work independently and under pressure.

• Possess good interpersonal skill and customer service oriented attitude.

• Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

· Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

· A manager who will help you build your career through a structured coaching program

· Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit , or follow us on Facebook at and LinkedIn at

Tell employers what skills you have

Negotiation
Customer Service Oriented
Claims Handling
Litigation
General Insurance
Attention to Details
Customer Satisfaction
Team Player
Customer Service
Able To Work Independently

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