Head Sommelier

2 weeks ago

Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time

JOB RESPONSIBILITIES:

  • Review staff roster to ensure adequate manpower for the team
  • Monitor opening, operating, and closing of shifts for the outlet
  • Plan operational budgets for the team
  • Develop strategies to achieve sales targets according to customers' profiles
  • Analyse inventory levels to propose purchases for the team
  • Coordinate crisis response and recovery activities in accordance with business continuity policies
  • Translate team members' skill requirements into learning and development plans
  • Interview new staff
  • Analyse current customers' profiles and beverage preferences to provide targeted recommendations
  • Deploy customer service standards to drive organisation's customer experience goal
  • Recommend initiatives to minimise customer service performance gaps
  • Implement customer loyalty strategies
  • Monitor compliance with legislative requirements pertaining to handling and consumption of alcoholic
- beverages

  • Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
  • Monitor team's adherence to the organisation's food waste management Standard Operating Procedures
- (SOPs)

  • Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and
- procedures

  • Review existing work processes and procedures in accordance with process improvement reviews
  • Propose to management on the initiatives for continuous improvement within the team
  • Plan continuous improvement activities within the team
  • Analyse workplace performance and processes to identify opportunities for innovation, improved work
- practices and utilisation of emerging technology

  • Monitor winehandling with various techniques of presenting, opening, decanting and serving
  • Provide clarifications to customers on the different categories of wines
  • Monitor the operations of Point of Sales (POS) Systems when managing beverage order

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