Customer Support Executive

2 weeks ago


Park Road, Singapore Thermo Fisher Scientific Full time

How Will You Make an Impact?
***: You will be a part of the Southeast Asia & Taiwan (RSD SEATW) within the Customer Channels Group (CCG) of Thermo Fisher Scientific. The RSD SEATW serves academic, research, pharmaceutical, biotech, government and industrial customers by providing them with products manufactured by our company as well as those sourced from other industry-leading suppliers around the world.

Key Responsibilities:

  • Answering phone calls, respond to sales inquiries by providing quotation and support to the sales team.
  • To support sales activities locally and overseas includes distributor/dealer/reseller.
  • Processing customer orders and order confirmation process
  • Followup all orders delivery status and update customer.
  • Release picking list and invoice customer orders.
  • Assist in billing questions as well as returns and cancellations.
  • Engage in vendor sourcing, prequalification, setup and tracking.
  • Source, order, coordinate and followup with all matters related to the acquiring of items required from the Original Item Manufacturers or distribution channels
  • Maintains reliable sources of supply and backup sources for the product.
  • Assessment of organization current spend and work with account manager to drive conversion of products
  • Ensure timely response to customer's request for supplies & services.
  • Monitor, follow up and review purchase requisitions with customer for approval.
  • Support and work closely with customer/sales personnel/other departments to ensure timely and accurate closure of procurement cycle.
  • Negotiates orders, and reviews commercial terms, products, service levels, prices, geographic coverage, etc.
  • Monthly updates to the commercial team on all sourcing activities.
  • Track results and generate monthly and quarterly reports to the manager and/ customers and continuously monitor progress of KPIs.
  • Work directly with Account Manager on meeting company's revenue and goal
  • To back up / support other CSE / sourcing as and when required.
**May be required to provide project support, and perform other business operations related duties as the need arises and/or assigned.

Minimum Requirements/Qualifications:

  • Diploma/Degree in Science related field or equivalent.
  • At least 1 to 2 year of experience in Customer Service and / Sourcing functions including order processing (handling end to end transactions in Quote to Bill) is preferred.
  • Selfmotivate, strong drive and passion to succeed in very challenging and competitive environment.
  • Good English communication and written skills
  • Able to work independently and work well with teams.
  • Ability to multitask, prioritize and time management in order to meet customer commitments in a fastpaced and dynamic environment

Working Location:
Science Park II

Working Hours: 8.30am to 5.30pm

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