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Technical Support Specialist

4 months ago

Park Road, Singapore Thermo Fisher Scientific Full time

Company Info:
Thermo Fisher Scientific Inc

(NYSE:

TMO) is the world leader in serving science, with annual revenue of approximately $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Whether our customers are accelerating sciences research, solving analytical challenges, improving diagnostics and therapies or growing productivity in their laboratories, we are here to support them.

Our distributed team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies.

Position Summary:
This role is based at Singapore. We can offer a remote working environment.

Responsibility:

  • Develop indepth and detailed technical knowledge of TEM and develop effective problem solving skills.
  • Build global knowledge database and share to different teams.
  • Travel as needed up to 20% to customer sites for to resolve enduser performance issues or to conduct trainings to upskill service engineers.

Education:

Experience:

  • Over 5 years experience in hightech industry environment in service, development, or manufacturing.
  • Experience with project management is a plus.
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy.
Knowledge, Skills, Abilities

  • Superb communication skills.
  • Customer focused, thinking for our customer.
  • Selfstarter who is highly productive when not supervised.
  • Flexibility working in dynamic, multiculture environment.