Senior Technical Consultant

2 weeks ago

Singapore opentext Full time

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

Senior Technical consultant - Infra Monitoring (ITOM)

Responsibilities

  • Responsible for implementing part or complete technical solution to the client, in accordance with an agreed technical design.
  • Occasionally responsible for providing a detailed technical design for enterprise solutions.
  • Understands a broad spectrum of MF technology to provide part or complete detailed technical design which meets customer requirements.
  • Often leads small to medium technical projects.
  • Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
  • Liaises with Solutions Architect as appropriate.
  • Provides advice on solution and integration opportunities to defined segments.
  • Provides technical leadership on specific integration activities that are part of an engagement.
  • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
  • Communicates across client community and is viewed as adding value.
  • Demonstrates execution of the MF strategy.
  • Contributes to knowledge tools and communities and ensures project learnings are documented and shared.
  • Role models Knowledge sharing and reuse within practice or profession.
  • Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
  • Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
  • Participates in the selling process in C&I and works with sales/principals on pre
- sales activities.

Knowledge and Skills

  • Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
  • Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.
  • Possesses advanced level of business, technical, or functional knowledge.
  • Has ability to perform/drive resolution of problems on combinations and interactions of products.
  • Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
  • Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
  • Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g., answer specific RFP questions). Ability to translate verbal requirements from facetoface client meetings into requirements documents, statements of work, and proposals.
  • Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a highlevel design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
  • Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

Impact/Scope

  • Focuses on multiple customers.
  • Solves diverse and complex. May lead a project team.

Technical Knowledge and Skills

  • Implementation Knowledge on OT or competitor tools SM, CMDB, Operations Management, Server Automation is a must
  • Minimum 7 years of implementation experience on any of the above tool set
  • ITIL Process knowledge and implementation experience
  • Basic Windows/UNIX Admin Skills

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