Operations Administrator

2 weeks ago


Singapur, Singapore Cartrack Full time

Responsibility

  • Handle customers enquiries via inbound calls and email correspondences
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up
  • Ensure quality customer service and maintaining good phone etiquette
  • Provide customer support activities
  • Manage and process sales agreement
  • Schedule of all IoT device installation
  • Assist with any administrative duties and perform any ad-hoc duties, as and when required

Requirements

  • Tertiary education with outstanding academic performance
  • Experience in scheduling is a plus
  • Proficient in English and Mandarin (to liaise with Mandarin speaking associates)
  • Familiar with Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Team player, with a high level of energy and able to work independently


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