Senior Experience Strategist

1 week ago


Singapore Spring Professional (Singapore) Pte. Ltd. Full time

Senior Experience Strategist

Responsibilities:


As a Senior CX Strategist you will own the conceptual development and delivery of high-quality experiences to help establish and scale this capability.

Function both as an individual contributor and project leader, guiding a team of designers and researchers.
Work with multi-disciplinary teams and other stakeholders to define project requirements and roadmaps. This could be new business initiatives, digital platform experiences or growth opportunities.
Understand and balance business, user and technical requirements.
Facilitate the adoption of UX and design thinking within your teams.
Deliver experiences that are optimized for a wide range of devices and interfaces, including phone, tablet and desktop.
Manage and execute design work from project goals to execution, validation and final handoff to engineers.
Develop interns and junior designers and contribute to the advancement of the design practice within the Global UX Team.
Act as a collaborator with mid/junior designers and align work between project squads to ensure consistent experience.

Profile
You have a minimum of 6 to 10 years of experience related
You have mastered the most common design tools and are up-to-date with industry standards.
Awareness in 2 or more of the following: User Experience, Service Design, Research, Interaction Design.
You have an outstanding portfolio that showcases a variety of projects, your creative process and final designs

You have proven experience in leading end to end delivering products at scale, where primary experience is innovating new solutions or building new businesses ventures or advising clients on the same.

You are able to articulate design decisions and communicate to your stakeholders.
You are open to receiving and providing constructive feedback.
You are proactive and have an experimental mindset.
You are aligned with our principles: customer-centric, lean, service-oriented architecture, self-motivated, transparent.

Experience with digital transformation initiatives in B2B and B2C business / supply chain / ecommerce / sustainability domains will be desirable.


JN

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