Data Center Supervisor(West/ Operation

2 weeks ago


Jurong, Singapore Adecco - GS Perm Full time

Our client is one of the global logistics and supply chain company that provides a wide range of services to help businesses manage their supply chain operations.

Working Days: 5 Days, Monday to Friday
Working Hours: 8.30am - 6pm (Flexible)

  • Salary Package: Starting salary per month depending on experience, AWS with Incentive Bonus, and Permanent Benefits + 14AL

Responsibilities:

  • Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)
  • Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) (multiple sites)
  • Develop an operational team strategy to achieve Service Standards & SLA KPI's.
  • Professionally monitor and train team's performance, provide on the job coaching and evaluate performance, compare results to objectives.
  • Recommend or initiate hiring, promotions, transfers or disciplinary actions.
  • Conduct regular safety and task specific training both theoretically and practical.
  • Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.
  • Establish, maintain, and promote exceptional customer service.
  • Properly maintain and inspect tools & equipment.
  • Schedule Maintenance Services as necessary to maintain the facility's infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).
  • Always ensure an appropriate number of personnel on site.
  • Oversees daily management of staff and manage the flow of Data Centre daytoday operations
  • Perform all services as efficiently as possible while limiting negative impact to the environment.
  • Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.
  • Correctly maintain and generate required reports, including trends surrounding the services.
  • Correctly interpret and enforce company policies and safety procedures to ensure compliance.
  • Manage team capacity & utilization for assigned tasks during normal operations SLA & standards
  • Requires traveling to multiple sites if required.

Requirements:

Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.

  • Must have Team Management experience.
  • Intermediate to Advanced computer skills (Word, Excel Powerpoint).
  • Able to identify basic network components and understanding of computer terminologies.
  • Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).
  • Data analysis skills and Attention to detail.
  • Work independently and as part of a team. Ensure tasks are completed correctly and quickly.
  • Must be comfortable working in a physically demanding environment.
  • Ability to lift/move (~25 kg / 50 lbs.) equipment as required.
  • Knowledge of machines, equipment and maintenance.
  • Experience in handling multiple projects and tight timelines.
  • Vendor interaction and relations experience.
  • Knowledge of principles and practices of effective customer service.
  • Focused on safety.
  • Provides direction, instructions and guidance to team members to ensure achievement of Service excellent.

Good to Have:

  • IT background with experience in IT HW & SW.
  • ForkLift / Reach Truck license
  • Logistics and Warehouse experience.
Jasmine Toh Law Ting

Direct Line:
EA License No: 91C2918

Personnel Registration Number:
R2092390

JN _

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