Telemarketing Manager

2 weeks ago


Singapore 8 MEDI-AESTHETICS (SOMERSET) PTE. LTD. Full time

_Supervisory Responsibilities:
_


  • Hires and trains telemarketers.
  • Oversees the daily workflow and scheduling of telemarketing staff.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.

_Duties/Responsibilities:
_


  • Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
  • Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
  • Ensure timely updating of leads from respective Marketing/CRM teams into the relevant system and vice versa
  • Measures team performance, communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
  • Evaluate performance with key metrics (accuracy, callwaiting time etc)
  • Prepares monthly reports for management
  • Resolves customer complaints and grievances.
  • Performs other related duties as assigned.

_Required Skills/Abilities:
_


  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Excellent interpersonal and negotiation skills.
  • Knowledge of performance evaluation and customer service metrics
  • Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
  • Excellent organizational skills and attention to detail.
  • Experience with CRM tools and platforms
  • Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

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