Telemarketing and Customer Service Assistant

2 weeks ago


Singapore PEONY BLUSH PTE. LTD. Full time

A telemarketing salesperson is responsible for contacting potential or existing customers via the telephone to provide information about a product or service, obtain customer feedback, and promote sales.


Some key responsibilities may include:

  • Initiating calls to potential customers to inform them about a product or service.
  • Answering calls from potential or existing customers and responding to their inquiries about products or services.
  • Guiding customers through purchasing process or solving issues.
  • Achieving sales quotas and targets.
  • Identifying the customer's needs and offering appropriate product or service solutions.
  • Recording and maintaining accurate customer information in a database.
  • Following up on leads and closing deals.
  • Training in telemarketing, sales, or a related field.
  • Experience in a customer service or sales role can also be a plus.
  • Knowledge of sales principles and methods.

Skillset:

- _Effective Communication Skills _: This role requires excellent verbal communication abilities, as they will be interacting with customers over the phone.
- _Persuasion and Negotiation Skills _: A significant part of the job involves convincing potential customers to purchase products or services.
- _Active Listening _: Must attentively listen to customer's needs to offer appropriate solutions.
- _Customer Service _: The ability to handle customer questions, complaints, and concerns is critical.
- _Computer Skills _: Experience with customer relationship management (CRM) software may be required, along with general operation of computers.
- _Resilience and Stress Tolerance _: Because of the possibility of rejection, a telemarketing salesperson needs to be resilient and capable of handling stress.
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