Key Account Supervisor

3 weeks ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Key Account Supervisor [After Sales Service]


Salary: $3000 - 4000
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boon Lay)


Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

  • Coordinates, prioritizes, and resolves issues encountered by the team.
  • Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

  • Escalates critical/complex issues that will impact the business and manage quality issues.
  • Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

  • Forecast, monitor, and document financial performance against plan.
  • Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

Team Management:

  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
  • Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

  • Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
  • Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

  • Responsible for contract renewals and simple repair quotations process.

Health, Safety, and Compliance:

  • Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

  • Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

  • Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
  • Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
  • Proficiency in Microsoft Business Central or similar tools.
  • Understanding of EH&S standards and practices is a plus for the role.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling


Tell employers what skills you have

Sales
Aftersales
Customer Relationships
Contract Management
Customer Relationship Management
Procurement
Compliance
Team Management
Customer Satisfaction
Service Delivery
EHS
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