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Assistant Service Manager

1 month ago

Singapore TOTAL MANPOWER PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Assist the Outlet Manager in the operations of outlet
  • Drive revenue, maximise profits and minimize cost of the outlet
  • Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
  • Ability in handling customers’ feedback and maintaining high service standards
  • Responsible in maintaining overall cleanliness of outlet area
  • Form robust relations with team members and assist in their development
  • Manage staff discipline, appearance and work performance
  • Co-lead the team to achieve high quality services delivered to guests at all times
  • Responsible for recruitment, orientation and training of staffs
  • Responsible for monthly staff’s schedule planning
  • Any other ad-hoc duties as assigned by the Company

Requirements:

  • Candidate must possess min. Diploma in Food and Beverage or equivalent;
  • Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
  • Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
  • Strong customer service and problem solving skill
  • Strong planning and people management skill to lead a dynamic service team
  • Team player with excellent interpersonal and communication skills
  • Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
  • Able to work in fast-paced F&B environment
  • Able to commit shift work, weekends and public holidays
  • Proficient in MS Office applications for administrative work

Tell employers what skills you have

Ability to Multitask
Management Skills
Quality Control
Aftersales
Business Continuity
Financial Management
Administrative Work
Business Acumen
Purchasing
Problem Solving
MS Office
Restaurant Management
Team Player
Customer Service
People Management