Customer Service Executive

4 weeks ago


Singapore THE BALLET ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Details of Employment for Customer Service Officer

Company: The Ballet Academy

Position: Customer Service Officer

Salary: Basic $1800 to $2800 (depending on experience)

Location: Toa Payoh / Thomson

Working days: 5.5 days work week (including weekends)

Working hours: Depending on schedule. Max of 44 hours per week (according to MOM guidelines). Off days will be on weekdays.

OT: OT generally not required

Annual Leave & Medical Leave: According to MOM guidelines.



Job Requirement

- Preferably with some customer service/administrative experience

- Customer-centric and possesses good work ethics, positive attitude, and a growth mindset

- Demonstrates a high sense of responsibility and professionalism

- Able to communicate effectively with others

- Able to establish good rapport and work well with students, parents, and colleagues

- Comfortable with the use of IT to support business processes:

· Use of word processing, spreadsheets and powerpoint

· Use of online management system to manage business processes

· Use of photography and social media (e.g. Instagram, facebook, TIktok, telegram etc.) to curate simple messages



Job Description and Scope

- To provide high quality front of house services, a welcoming and friendly reception and respond to queries with a good understanding of school programmes and activities across centres, attending to customers and addressing enquiries via face to face, phone calls and messaging

- To provide good administrative support (e.g. invoicing and payment, drafting letters, contacting parents, managing student arrival/dismissal/attendance, general housekeeping, opening/closing of studio etc.) to staff, students, parents and stakeholders

- To assist in social media marketing content

- To assist with the organising of company-related activities and events

- Any other responsibilities and duties assigned


Tell employers what skills you have

Microsoft Office
Microsoft Excel
Social Media
Housekeeping
Ballet
Invoicing
PowerPoint
Word Processing
Photography
Spreadsheets
Administrative Support
Social Media Marketing
Team Player
Microsoft Word
Customer Service
Facebook
Customer Service Experience
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