AVP, Senior Application Support Engineer

4 days ago


Singapore GMP RECRUITMENT SERVICES (S) PTE LTD Full time
Roles & Responsibilities

Assistant Vice President, Senior Application Support Engineer - Digital Platform (Permanent)


You will perform production application support task for Digital Platform systems for APAC region.


Responsibilities

  • Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
  • Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems.
  • Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
  • Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
  • Propose improvement for systems based on identified process gaps.
  • Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
  • Identify and propose suitable processes for automation and implementation.
  • Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
  • Highlight and escalates risk issues to relevant parties in a timely manner.
  • Participate in system restoration for Disaster Recovery exercises.
  • Coordinate regular meetings for issues resolution with developers.
  • Perform other duties as and when assigned.

Requirements

  • Diploma / Degree in Computer Science or Information Technology with Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
  • Possess hands-on experience in supporting Workflow and Automation systems.
  • Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
  • Possess functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management).
  • Possess technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.
  • Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

Additional info

  • Company industry: IT Solution under Japanese Bank
  • Location: Expo

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232


Tell employers what skills you have

Troubleshooting
Oracle
GMP
Root Cause Analysis
Scripting
Unix
Information Technology
Planner
Service Desk
Application Support
SQL Server
Windows
Disaster Recovery
Linux

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