F&B Supervisor

1 week ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Roles & Responsibilities

JOB SUMMARY

Reporting to the Manager on Duty, the F&B Supervisor will be responsible for delivering a seamless and delightful dining experience for our guests.

What you will be DOING:

Floor Service

· Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.

· Perform pre-operation and side station preparation and organisation.

· Greet and seat guests proactively.

· Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.

· Provide suggestions and/or promote signature items and/or on-going promotions.

· Take orders from the guests and to take note of any special requirements.

· Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.

· Coordinate with the kitchen team to ensure prompt and smooth items delivery.

· Serve the items as per the course of order.

· Be attentive and alert to guests needs to ensure proactive service delivery at all times.

· Close the bills accurately and promptly.

Guest Relations

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Check on guests’ dining experience discreetly and when appropriate.

· Encourage guests to share dining experience feedback in all feedback channels.

· Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

· Thank and bide fond farewell to guests.

General

· Supervise and coach F&B Captains assigned to station

· Perform general housekeeping and basic cleaning of the restaurant as directed.

· Observe all brand/operating standards and/or LQA.

· Practise food safety and hygiene in accordance to required standards.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· GCE ‘O’ level / Certificate in Hospitality or equivalent

· Minimum 2 years of hospitality experience.

· Possess positive service mindset and attitude

· Friendly and cheerful disposition

· Good communications skills and enjoy interacting with people

· Ability to work independently and take initiative

· Good personal presentation and grooming

· Flexible with working days and hours including weekends and public holidays


Tell employers what skills you have

Sustainability
Food Safety
Restaurants
Ability To Work Independently
Interpersonal Skills
Workplace Safety
Inventory
Guest Relations
Sanitation
Approachable
Attentive
Restaurant Management
Cashiering
Customer Satisfaction
Customer Service
Disposition
Service Excellence
Food Service
Service Delivery
Hospitality

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