*NEW* 4 Months Contract Customer Resolution Specialist
1 week ago
Job Duties:
- Manage, understand and record feedback and complaints that come in through various touchpoints and sources.
- Coordinate investigations of complaints. Ensure reports are received within the stated turnaround time, and correctly address the feedback received.
- Analyze investigation reports / information received and make independent recommendations to the management for service resolutions.
- Coordinate service recovery actions with customers and relevant departments.
- Identify areas for improvement in current processes and highlight to other departments for review and change.
- Recommend solutions to prevent recurrence of similar complaints.
- Prepare statistics, monthly/quarterly complaints management reports, trend analysis and ad- hoc reports for circulation to Senior Management Team.
- Review and update procedure manual.
- Manage projects undertaken by the section.
Job Requirements:
- Minimum Degree and above
- At least 2 years of complaints management / customer service experience
- Proficient in Microsoft Excel and Power Point an advantage
- Knowledge in Lifeasia, CRM and communication tools an advantage
- Knowledge in financial or insurance products an advantage
Interested applicants please send your resume in MS Words format to joanna.tan@ambition.com.sg and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117
Tell employers what skills you have
financial sector
CRM
Complaint Management
complaint analysis
Interpersonal Skills
Investigation
dealing with complaints
Service Recovery
Administration
Data Entry
MS Office
admin work
General admin duties
complaint escalation
Communication Skills
Customer Service
Insurance
Customer Service Experience
resolve complaints
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