Customer Service Specialist
4 days ago
Customer Service Specialist (4 Months, up to 3.6k) #HLAT
Responsibilities:
Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
Processes high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, and regular follow-up with engineers and inventory management to ensure customer needs are met successfully and promptly.
Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category, and subjective data from field service engineers regarding the reason for the current part issue.
Ensures accurate cost and revenue accounts are associated with parts, labor, and expenses on each call, which requires a solid understanding of COGS accounts, service types, and service areas both internal and external.
Determines shipping methods based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issues, and preferred carriers.
Acts as a customer liaison with Accounts Receivable to determine billing issues and find resolutions.
Maintains professionalism in working relationships with team members, customers, and others within the company.
Ensures all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
Completes ad-hoc tasks/duties assigned by Superior.
Requirements:
Minimum Diploma in any field.
Preferably with 2 years of experience in sales support/order fulfillment.
Able to commit to the below working hours.
Working hours:
Mon-Fri, 9am to 6pm
Interested candidates please send a copy of your resume in MS Word to:
EA Personnel: Alvin Lee Peck Keong
CEI No.: R1104781
Recruit Express Pte Ltd, EA License No.: 99C4599
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