Senior / Guest Service Assistant (Concierge)
2 weeks ago
Job Expectations
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
Build connections with in-house guests and those on extended stays, offering assistance as needed.
Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
Stay well-informed and updated on all tourist-related information.
Manage and maintain stock of promotional materials for daily operations.
Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
Minimum completion of PSLE or its equivalent.
Able to work rotating shifts, weekends and Public Holidays.
Positive attitude with an outgoing personality and good communication skills.
Those without experience are welcome to apply.
Tell employers what skills you have
Customer Relationship
Concierge Services
Customer Experience
Interpersonal Skills
Hospitality Industry
Attention to Detail
Communication Skills
Team Player
Customer Service
Hospitality
Customer Service Experience
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